Losing a customer is PAINFUL.
Gaining a new customer is EXPENSIVE.
Keep the ones you have with Valtigo.
Whether you're a Chiropractor, Accountant or Contractor - Client Retention is Key to Business Success.
Studies have show, gaining a new customer cost 4 - 10 times more than keeping an existing one.
Net Promoter Score Automation
Made for Small Businesses
Valtigo automates the process of asking your customers if they're happy with your work by asking them 1 simple question - followed by an open ended request for comment.
"How likely are you to recommend us to a friend or
co-worker?"
Statistically, customers who answer with a 0 - 6 think you're doing a poor job.
These are "Detractors"
While those who give you a 9 or 10 ACTIVELY Promote you.
(They tell others how great you are!)
These are"Promoters"
The customers who rate you with a 7 or 8 could take you or LEAVE you.
These are"Passives"
HOW VALTIGO WORKS.
Sync to QuickBooks
Most small businesses don't have a CRM to link with but we almost all use QuickBooks. Valtigo can sync with QuickBooks to survey clients once you send out an invoice.
Survey Customers
We send out a simple 2 question survey asking your customers, on a scale of 1 - 10, how likely they are to refer you to others. Then we ask why.
Receive Immediate Feedback & Online Reviews
Receive instant feedback letting you know if you are doing as good of a job as you think you are. Hear in the customers own words what they like and don't like.
WHAT'S THE BIG DEAL WITH THE NET PROMOTER SCORE?
Developed in 2002 by Fred Reichheld of Bain & Company. Fred needed a dependable way to measure future revenue growth and customer loyalty.
STOP LOST REVENUE
A study by Oracle found that 89% of consumers began doing business with a competitor following a poor customer experience. At the same time, after a bad experience, a full 22% of customers reduced their overall spending with the company and 19% ended the relationship with the company all together.
CUSTOMER RETENTION
Promoters are 4.2 times more likely to buy again, 5.6 times more likely to forgive a company after a mistake and 7.2 times more likely to try a new offering compared with the detractors. - Temkin Research
INCREASED GROWTH
Bain's studies have shown that those companies who are NPS leaders in their field, grow revenue at twice the rate of their competitors.
Increasing customer retention rates by 5% can increase profits by 25% to 95%. -Invesp.
When a customer gives you a score of a 9 or 10 we ask them to leave your business a review on Google.
Customers make their buying decisions based on the reviews they see online. By asking your happiest customers to leave you a review (with a direct link to your listing), you will receive more positive reviews - which can drive more business.
Try a month FREE. Get a glimpse into how your customers feel you're doing.
WHY VALTIGO?
Instant + Actionable Data
More Positive Reviews
Automation via Integration with Quickbooks
Reasonable Pricing
Low Monthly Cost
Complete Flexibility
No Long-Term Contracts
Small Cost for Small Business
"We built Valtigo because we were tired of losing customers, that we thought we were serving well. We were familiare with using an NPS survey but the right software just didn't exist for the small business user. First, we didn't have a CRM to link to and secondly, the price most companies charge for their software is just crazy.
We needed a better solution."
YOUR DASHBOARD
ACTIONABLE DATA
Your dashboard shows an average of how you're customers are rating your product or service so you can gauge how your team is preforming on a daily basis.
The dashboard also shows how each client rated you. So if an employee jacks up a job (or skips it all together...) you'll instantly know so you can address the issue right away.
Once a customer selects a score, we ask if they wouldn't mind sharing why they gave you that score - a simple explanation can go a long way. If the score they chose is a 9 or 10, we ask for a Google review. - So they can tell the world how you're doing.
DASHBOARD
AVERAGE
Last 30 Days
The value to my business
"Our business was built around planting annuals for apartment complexes, retail centers and office buildings. The average value of a client to our business is over $5K per year. Losing even one client is painful. Let alone multiple in any given year.
I asked a large client ($18,000/yr) why they we're "going in a different direction..." and they told me they were tired of looking at the same dying plant they could see from their office.
If we had just asked how we were doing, before they canceled services, we could have addressed the issue,and we might still have their business today."
-Steven (owner Plant Escape)
We Planted That!
(And then they dropped us.)
